Frequently Asked Questions:

What needs to be done if someone has just died?

A death certificate must be signed by a doctor to confirm the death. If someone dies at the home, you will need to call a doctor to perform this service (your family doctor should be able to help). If someone dies in a hospital or nursing home the attending staff or doctor will issue the death certificate. If the attending doctor is not able to determine the cause of death, the coroner will be notified and the police will handle any further action required.
What should I do if someone dies interstate or overseas?

A locally owned funeral director can assist you if someone dies either interstate or overseas. They can make the arrangements for the deceased to be transported to a local funeral venue of your choice.
When should I call a funeral director?

Funeral directors are available seven days a week to discuss the options for transferring the deceased into their care. Don't make decisions before you have discussed your wishes with family and friends as it is a difficult process to navigate through on your own.
Who is responsible for making funeral arrangements?

The nearest next of kin who is generally the spouse or eldest child is responsible for making funeral arrangements. If the deceased has neither person able to do so, the Executor of the deceased’s Will has the legal authority to make funeral arrangements. However, the Executor can pass this responsibility to a family friend by mutual agreement. Whoever signs the authorisation for a funeral service to proceed will be financially responsible for the funeral costs.
What do funeral directors do?

Funeral directors are professionals trained and experienced in assisting the bereaved in coping with death and making funeral arrangements. Services funeral directors provide include:
- making arrangements for transportation of the body;
- competing necessary paperwork;
- implementing your funeral choices; and
- disposition of the body.
Can I still have a funeral service if I choose to cremate the body?

Yes, a cremation is not intended to replace a traditional funeral but is simply an alternative to burial.

How much does a funeral cost?

The cost of a funeral should be determined by the choices you make about how the funeral is to be handled. The major costs include:

funeral directors fees,
casket or coffin cost and
disbursements.

There will be certain expenses basic to every funeral but many expenses are determined by the selections that are made, the services specified and the additional items required.

What is the difference between a funeral service and a memorial service?

A funeral service is a ceremony that takes place with the body of the deceased present. A memorial service is a ceremony honouring the deceased without the body present. A memorial service can be held close to the time of death or at a later date, such as a birthday or anniversary.
Can you find a minister/celebrant for me?

It is entirely your choice as to who should lead the funeral service - a member of clergy, a celebrant, family member or friend. We can consult with your chosen clergy or celebrant or introduce you to one who can assist and support you through the service.
Will the same person look after me throughout the entire process?
Wherever possible one experienced consultant will be appointed to guide you through the funeral planning. Your consultant will work with you and explain whatever is necessary to complete all arrangements and make all bookings on your behalf.

On the day of the funeral, our consultant will guide you through the service and are responsible for ensuring that everything proceeds according to your plans.
What funeral options are available to choose from?

There are a range of funeral options to choose from. These include:
- Burial
- Cremation
- Body and organ donation
- Repatriation
Our consultants can discuss your requirements with you further for any of these options.